FAQ

- CAN I COLLECT MY ONLINE ORDER FROM A BOUTIQUE?
- MAY I HAVE MY BOUTIQUE PICK-UP ITEM GIFT WRAPPED?
- DO I NEED AN APPOINTMENT TO PICK UP MY ORDER?
- WHAT DO I NEED TO BRING TO COLLECT MY BOUTIQUE PICKUP ORDER?
  
  To collect your order you will be required to bring an official photo ID (passport, driving license or ID card) together with your order collection email. The name on your ID must match the name on your order. Please note that only the person who placed the order is authorized to collect the creation.
  
  If you wish to try on your item in the Boutique and receive assistance from a Sales Associate, we request that upon receipt of your confirmation email you book an appointment to collect your item.
- CAN SOMEONE COLLECT MY BOUTIQUE PICKUP ORDER ON MY BEHALF?
- BY WHEN DO I NEED TO PICK UP MY ORDER?
- CAN ENGRAVING, EMBOSSING, SIZING, LINK REMOVAL, OR OTHER PERSONALISATION BE DONE WHEN I PICK-UP IF I DID NOT ORIGINALLY SELECT IT IN MY ORDER?
- MAY I RETURN OR EXCHANGE MY ONLINE ORDER AT THE BOUTIQUE?
- WHY CREATE AN ACCOUNT?
- PRIVACY AND COOKIES
- WHAT BROWSER SPECIFICATIONS ARE REQUIRED WHEN VISITING THE E-BOUTIQUE?

WHAT DO I NEED TO BRING TO COLLECT MY BOUTIQUE PICKUP ORDER?

To collect your order you will be required to bring an official photo ID (passport, driving license or ID card) together with your order collection email. The name on your ID must match the name on your order. Please note that only the person who placed the order is authorized to collect the creation.

If you wish to try on your item in the Boutique and receive assistance from a Sales Associate, we request that upon receipt of your confirmation email you book an appointment to collect your item.

My Cartier account

This space allows you to manage your personal information and orders online, as well as your news updates and newsletter subscriptions.