To return a creation purchased from the Singapore e-boutique, you must follow the steps mentioned below:

i) Call our Client Relations Centre at +65 6929 8703 to agree on a pick-up date by our logistics partner,

ii) You may be asked at this stage to provide photos of the product for us to make a first assessment of the condition of this product,

iii) Our Client Relations Centre will send you a Return Form by email,

iv) Fill out the required information on the Return Form and sign it,

v) You must include in the delivery package: the completed Return Form along with the product, all its accessories, the Service Guide, the Warranty Card, complimentary gifts (if any) and all other documents, in their original box,

vi) Seal the delivery package,

vii) On the agreed date, our logistics partner will pick-up the sealed delivery package.

You must keep a proof of return shipment for verification purposes.