SHIPPING POLICY

We only accept orders for delivery to addresses in Singapore. Please note that Cartier does not ship to military or certain restricted areas, or hotels.

Boutique pick-up may be offered, free of charge, to certain locations. Please refer to the Website or call the Client Relations Center for more information. Cartier will inform you by email or by telephone when the product is ready for pick-up at the boutique.

If you order several products, Cartier will ship the order only once all products are available (no partial shipments).

We will use commercially reasonable efforts to deliver the products, or to ensure the delivery by our third party shipping provider, on the estimated delivery date mentioned in your order.  

When estimating package delivery time, please allow time for credit approval, address verification and order processing. Please note that it is always subject to receiving your full payment. 

RETURN POLICY

Cartier allows you to return Cartier products purchased on the Cartier Singapore Website or though the Singapore Client Relations Center within thirty (30) days from the day you received your product, subject to the further terms and conditions found in our Conditions of Sale.

Personalized products cannot be returned to Cartier for refund or exchange. This includes, without limitation, products that have been engraved or embossed, and belts or leather straps that have been adjusted.

Writing instruments that have been filled with ink, as well as bottles and refills that have been opened, cannot be returned to Cartier.

SAFETY

Cartier takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction. Cartier uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. Unfortunately, transmitting information over the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of the data you transmit; any transmission is at your own risk and we cannot be held liable. For more information about how we use and protect your information please view our Privacy Policy.

MANUFACTURER’S GUARANTEE

Cartier is extremely cautious in ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.

Selected products are covered by the Cartier International Guarantee. If you wish to repair a product covered by the Cartier International Guarantee, please refer to the Cartier International Guarantee, and call our Client Relations Center for more information.

If you receive a product that is covered by the Cartier International Guarantee and seems to have defects originally caused by Cartier (originally defective), please return it to Cartier in accordance with our return process.