FAQ

- WHAT IS BOUTIQUE PICKUP AND HOW DO I SELECT IT?
  
  If you prefer to have your order shipped to a boutique rather than your home, select “Boutique Pick Up” as the delivery option. The estimated date of collection will be reflected on the checkout page when you have selected the boutique of your choice.
  
  Once the order has been placed, you will receive an order confirmation, followed by a shipping confirmation email with an estimated date of arrival.
  
  The boutique will hold your order for up to 30 days from the date of your order. Cartier reserves the rights to cancel the order if it is not collected within the stipulated time frame. If you are unable to pick up your creation in time, please contact us.
- MAY I HAVE MY BOUTIQUE PICK-UP ITEM GIFT WRAPPED?
- DO I NEED AN APPOINTMENT TO PICK UP MY ORDER?
- WHAT SHOULD I BRING TO PICK UP MY ORDER?
- CAN SOMEONE ELSE PICK UP MY ORDER FOR ME?
- BY WHEN DO I NEED TO PICK UP MY ORDER?
- CAN ENGRAVING, EMBOSSING, SIZING, LINK REMOVAL, OR OTHER PERSONALISATION BE DONE WHEN I PICK-UP IF I DID NOT ORIGINALLY SELECT IT IN MY ORDER?
- MAY I RETURN OR EXCHANGE MY ONLINE ORDER AT THE BOUTIQUE?
- RETURN POLICY
- IF I AM NOT SATISFIED WITH MY PURCHASE, MAY I CANCEL, RETURN OR EXCHANGE IT THROUGH E-BOUTIQUE?
- WHY CREATE AN ACCOUNT?
- PRIVACY AND COOKIES
- WHAT BROWSER SPECIFICATIONS ARE REQUIRED WHEN VISITING THE E-BOUTIQUE?

WHAT IS BOUTIQUE PICKUP AND HOW DO I SELECT IT?

If you prefer to have your order shipped to a boutique rather than your home, select “Boutique Pick Up” as the delivery option. The estimated date of collection will be reflected on the checkout page when you have selected the boutique of your choice.

Once the order has been placed, you will receive an order confirmation, followed by a shipping confirmation email with an estimated date of arrival.

The boutique will hold your order for up to 30 days from the date of your order. Cartier reserves the rights to cancel the order if it is not collected within the stipulated time frame. If you are unable to pick up your creation in time, please contact us.