FAQ

- WHAT IS BOUTIQUE PICKUP AND HOW DO I SELECT IT?
- MAY I HAVE MY BOUTIQUE PICK-UP ITEM GIFT WRAPPED?
- DO I NEED AN APPOINTMENT TO PICK UP MY ORDER?
  
  Appointments to pick up your order are strongly recommended, as you may experience extended wait times without one. You may easily book an appointment online through our Book an Appointment page or through a Cartier Ambassador at +65 6929 8703.
- WHAT SHOULD I BRING TO PICK UP MY ORDER?
- CAN SOMEONE ELSE PICK UP MY ORDER FOR ME?
- BY WHEN DO I NEED TO PICK UP MY ORDER?
- CAN ENGRAVING, EMBOSSING, SIZING, LINK REMOVAL, OR OTHER PERSONALISATION BE DONE WHEN I PICK-UP IF I DID NOT ORIGINALLY SELECT IT IN MY ORDER?
- MAY I RETURN OR EXCHANGE MY ONLINE ORDER AT THE BOUTIQUE?
- RETURN POLICY
- IF I AM NOT SATISFIED WITH MY PURCHASE, MAY I CANCEL, RETURN OR EXCHANGE IT THROUGH E-BOUTIQUE?
- WHY CREATE AN ACCOUNT?
- PRIVACY AND COOKIES
- WHAT BROWSER SPECIFICATIONS ARE REQUIRED WHEN VISITING THE E-BOUTIQUE?

DO I NEED AN APPOINTMENT TO PICK UP MY ORDER?

Appointments to pick up your order are strongly recommended, as you may experience extended wait times without one. You may easily book an appointment online through our Book an Appointment page or through a Cartier Ambassador at +65 6929 8703.

My Cartier account

This space allows you to manage your personal information and orders online, as well as your news updates and newsletter subscriptions.

Assistance

CARTIER E-BOUTIQUE SERVICE

Complimentary Express Delivery

Same day delivery
Standard delivery: 1 to 2 working days

Click & Collect in Boutique

Cartier ION Orchard boutique
Cartier Marina Bay Sands boutique
Cartier Ngee Ann City boutique

30 Days Returns & Exchanges

Fuss-free returns and exchanges within 30 days from the date of your purchase

Complimentary Gift Wrapping

All Cartier items are beautifully wrapped and delivered in the signature Cartier red box.

Need assistance? Cartier ambassadors are here to help
Tel.: +65 6929 8703

DO I NEED AN APPOINTMENT TO PICK UP MY ORDER?

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