FAQ

- WHAT IS BOUTIQUE PICKUP AND HOW DO I SELECT IT?
- MAY I HAVE MY BOUTIQUE PICK-UP ITEM GIFT WRAPPED?
- DO I NEED AN APPOINTMENT TO PICK UP MY ORDER?
- WHAT SHOULD I BRING TO PICK UP MY ORDER?
- CAN SOMEONE ELSE PICK UP MY ORDER FOR ME?
- BY WHEN DO I NEED TO PICK UP MY ORDER?
- CAN ENGRAVING, EMBOSSING, SIZING, LINK REMOVAL, OR OTHER PERSONALISATION BE DONE WHEN I PICK-UP IF I DID NOT ORIGINALLY SELECT IT IN MY ORDER?
  
  If you would like to personalise your creation, please inquire about this when you pick up your order at the boutique. While availability of these services on-site at the boutique may vary, we would be delighted to assist you and begin the personalisation process. Please note that your creation will not be available for collection on the same day for such requests.
- MAY I RETURN OR EXCHANGE MY ONLINE ORDER AT THE BOUTIQUE?
- RETURN POLICY
- IF I AM NOT SATISFIED WITH MY PURCHASE, MAY I CANCEL, RETURN OR EXCHANGE IT THROUGH E-BOUTIQUE?
- WHY CREATE AN ACCOUNT?
- PRIVACY AND COOKIES
- WHAT BROWSER SPECIFICATIONS ARE REQUIRED WHEN VISITING THE E-BOUTIQUE?

CAN ENGRAVING, EMBOSSING, SIZING, LINK REMOVAL, OR OTHER PERSONALISATION BE DONE WHEN I PICK-UP IF I DID NOT ORIGINALLY SELECT IT IN MY ORDER?

If you would like to personalise your creation, please inquire about this when you pick up your order at the boutique. While availability of these services on-site at the boutique may vary, we would be delighted to assist you and begin the personalisation process. Please note that your creation will not be available for collection on the same day for such requests.

My Cartier account

This space allows you to manage your personal information and orders online, as well as your news updates and newsletter subscriptions.

Assistance

CARTIER E-BOUTIQUE SERVICE

Complimentary Express Delivery

Same day delivery
Standard delivery: 1 to 2 working days

Click & Collect in Boutique

Cartier ION Orchard boutique
Cartier Marina Bay Sands boutique
Cartier Ngee Ann City boutique

30 Days Returns & Exchanges

Fuss-free returns and exchanges within 30 days from the date of your purchase

Complimentary Gift Wrapping

All Cartier items are beautifully wrapped and delivered in the signature Cartier red box.

Need assistance? Cartier ambassadors are here to help
Tel.: +65 6929 8703

CAN ENGRAVING, EMBOSSING, SIZING, LINK REMOVAL, OR OTHER PERSONALISATION BE DONE WHEN I PICK-UP IF I DID NOT ORIGINALLY SELECT IT IN MY ORDER?

Subscribe to our newsletter

CUSTOMER CARE

Our company

Legal area

Follow us