Complimentary services

The following complimentary services will be proposed, free of charge, on the Website or by the Customer Relations Centre:

Gift wrap, Cartier signature packaging

All our packages are beautifully gift wrapped, with the Cartier signature packaging. The Cartier Box and special packaging may be valuable. In case you or the Gift Recipient decides to return the product, the product should be returned in its original packaging.

Personalised products

It is possible to personalise a number of products by engraving them. For more information, please check on the Website or contact the Customer Relations Centre.

Personalised Cartier products cannot be returned to Cartier for exchange or refund. However, this does not affect the rights you may have as a consumer in relation to products that are defective, as described below.

Watch bracelet adjustment

Bracelet adjustment is provided on certain watches. If you require a watch bracelet adjustment, the removed links will be included in the delivery package and shall be returned with the product in case you decide to return it.

Gift note

We offer the opportunity to include a personalised gift note within the order package.

Please note that, Cartier reserves the right to withhold acceptance of any order for engraved products or accompanied by a gift note that contains language that is objectionable or unlawful.