After-Sales Service - Jewellery

Since 1847, Cartier has seen its jewellery creations passed down from one generation to the next. With the passage of time and changes in lifestyle, these creations live on with their new owners where they are further exposed to temperature changes, pollution, occasional knocks and constant contact with the wearer’s skin as well as other surfaces. Since these creations are precious, these jewels deserve all of your care and attention. By entrusting them to Cartier, you will continue to preserve your beloved jewellery for years to come.

Creations purchased from non-authorised dealers or other websites than Cartier official website are not warrantied as being authentic Cartier creations..

WHAT IS THE SHINING SERVICE?

Shining service

This service makes it possible to give a piece of Cartier jewellery back its sparkling appearance if it has become dull or has superficial scratches. This service is not available for rhodium finished jewellery.

Performed in a Cartier boutique by a Cartier specialist, this service includes the following elements:

  • The piece of jewellery is diagnosed;
  • The metal's sparkle is enhanced using a felt disc and shining paste. If this process reveals slight scratches, these can only then be removed by polishing.
  • The piece of jewellery is cleaned, particularly its less accessible parts, by immersion in an ultrasonic tank filled with lukewarm soapy water. All jewellery creations may be subjected to ultrasound treatment, except for those containing emeralds, pearls and certain other gems that are considered too delicate.
  • A technical and aesthetic inspection is carried out in accordance with Cartier quality criteria.